Terms & Conditions

These terms

These terms apply when you book a private transfer or day trip with Best Transfer Dubrovnik, Dobrota 24, 20215 Močići, Croatia. By confirming a booking you accept them. Questions: WhatsApp or +385 91 396 3373.

Booking

Bookings are made by WhatsApp or phone — there is no checkout on this website. A booking is confirmed when we reply in writing with availability and one fixed, all-in price. Until then, prices are on request.

Prices

Prices are per vehicle, never per person, for up to 8 guests in our largest vans. The quoted price includes your private driver, fuel, tolls and parking. Airport transfers also include meet & greet, flight monitoring and free waiting for normal delays. Day trips that cross a border include those formalities. Entrance fees, food and drinks, boat rides, cable-car tickets and other personal expenses are not included unless we say so in the quote.

Payment

No prepayment is needed to confirm. You pay your driver on the day. We confirm payment options together with your quote on WhatsApp.

Changes and cancellation

Rescheduling is free. Cancellation is free with at least 24 hours’ notice. Later cancellations, a no-show, or a change we cannot reasonably cover may mean the full quoted price is still due. Message us as soon as plans change.

Travel documents

You are responsible for valid passports or ID cards for everyone in the group. Day trips to Mostar and Montenegro, and the Dubrovnik–Split coastal route through Neum, cross a border. We handle the formalities; we cannot take a group that is missing documents.

The journey

We provide a private driver and vehicle, not a licensed guided tour. Recommendations and local knowledge are part of the day; entrance tickets, third-party stops and what you do on foot are your own. Child seats are available on request if you tell us ages when you book.

Liability

Vehicles are licensed and insured. We are not responsible for delays caused by traffic, weather, border queues, closed roads, or events outside our control, nor for loss or damage to belongings left in the vehicle except where Croatian law says otherwise. Our liability for a booking is limited to the amount you paid for that journey.

Force majeure

If a journey cannot run because of force majeure — including severe weather, strikes, border closure or official restrictions — we will offer a new date or cancel without charge. We are not liable for unused hotel nights, flights or other third-party costs.

Governing law

These terms are governed by the laws of the Republic of Croatia. Courts in Croatia have jurisdiction, unless a mandatory consumer rule in your country of residence says otherwise.